Title :
Evaluating negotiation support systems: a conceptualization
Author_Institution :
Hong Kong Univ. of Sci. & Technol., Kowloon, Hong Kong
Abstract :
This paper proposes a framework for evaluating negotiation support systems (NSS). In particular, it suggests that researchers should look beyond the usual rational/instrumental perspective, and take into consideration normative/social-emotional factors. Based on a theory of normative reasoning and emotions, we derive a set of NSS functional requirements and five hypotheses to test the effectiveness of NSS.<>
Keywords :
behavioural sciences; decision support systems; human factors; social sciences; conceptualization; instrumental perspective; negotiation support systems; normative reasoning; rational perspective; social-emotional factors;
Conference_Titel :
System Sciences, 1994. Proceedings of the Twenty-Seventh Hawaii International Conference on
Conference_Location :
Wailea, HI, USA
Print_ISBN :
0-8186-5090-7
DOI :
10.1109/HICSS.1994.323483
