Media use and work relationships in a research group

Author

Haythornthwaite, Caroline ; Wellman, Barry ; Mantei, Marilyn

Author_Institution

Toronto Univ., Ont., Canada

Volume

4

fYear

1994

fDate

4-7 Jan. 1994

Firstpage

94

Lastpage

103

Abstract

Analyses the choices made between alternative communication media in different work relationships by 25 university researchers using unscheduled and scheduled face-to-face contact, e-mail, telephone, fax and desktop videoconferencing. A social network survey provided information about what they communicated, how they communicated, and with whom they communicated. Communication was predominately through unscheduled encounters, e-mail and scheduled meetings; people rarely videoconferenced, telephoned or faxed. Factor analysis reduced the 24 work relationships to 6 dimensions: receiving work, giving work, collaborative writing, emotional support, sociability, and computer programming.<>

Keywords

electronic mail; facsimile; groupware; human factors; personnel; social sciences; statistical analysis; teleconferencing; telephony; voice communication; collaborative writing; communication media use; computer programming; desktop videoconferencing; electronic mail; emotional support; face-to-face contact; facsimile; factor analysis; giving work; media choices; meetings; receiving work; research group; scheduled contact; sociability; social network survey; telephone; university researchers; unscheduled encounters; work relationships;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1994. Proceedings of the Twenty-Seventh Hawaii International Conference on

Conference_Location

Wailea, HI, USA

Print_ISBN

0-8186-5090-7

Type

conf

DOI

10.1109/HICSS.1994.323496

Filename

323496