Title :
Quality Cost Analysis of Packaging Machinery Based on Extended QFD Model
Author :
Zhang, Lin ; Zhang, Meiyun ; Wu, Yangyu
Author_Institution :
Coll. of Papermaking Eng., Shannxi Univ. of Sci. & Technol., Xi´´an, China
Abstract :
This study develops an extended Quality Function Deployment (QFD) approach to assess quality cost of packaging machinery from technical perspectives. Evaluation criteria for quality assurance cost, quality loss cost and comprehensive technical requirements are introduced for analyzing technica1 requirements that transform from customer needs. The packaging machinery design example uses 1, 3, 5, 7, 9 Likert-type arbitrary scale to build the relational matrix R between customer quality requirements and technical requirements. AHP is used to calculate and normalize different quality requirement weights. It is showed that the extended QFD mode1 can analyze product quality cost effectively and rapidly.
Keywords :
customer satisfaction; life cycle costing; packaging machines; quality control; quality function deployment; AHP; comprehensive technical requirements; customer quality requirements; extended QFD model; packaging machinery; product quality; quality assessment; quality assurance cost; quality cost analysis; quality function deployment; quality loss cost; Analytical models; Indexes; Machinery; Packaging; Planning; Quality assurance; Quality function deployment; Packaging machinery; Quality assurance; Quality loss; The extended QFD;
Conference_Titel :
Information Science and Management Engineering (ISME), 2010 International Conference of
Conference_Location :
Xi´an
Print_ISBN :
978-1-4244-7669-5
Electronic_ISBN :
978-1-4244-7670-1
DOI :
10.1109/ISME.2010.41
