Title :
Notice of Retraction
Modeling the Influential Factors on Determination of CODP in Service Process
Author :
Jue Chen ; Daijian Tang
Author_Institution :
Sch. of Tourism & City Manage., Zhejiang Gongshang Univ., Hangzhou, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The study aimed to apply the postponement theory originated from manufacturing domain, into the service operations, and proposed an understanding of CODP in service delivery process. Based on a literatures review, the paper discussed the differences between manufacture process and service process with special concern on customer contact, which helped to reach an understanding of the CODP in service operation and the factors influencing it. Then a model was set up for describing the relationship between these factors and the determination of the CODP. Finally practical implications were hence reached.
Keywords :
customer services; service industries; customer contact; service delivery process; service operations; service sector; Cities and towns; Delay; Educational institutions; Inventory management; Logistics; Manufacturing industries; Manufacturing processes; Pulp manufacturing; Supply chains; Virtual manufacturing;
Conference_Titel :
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-4638-4
DOI :
10.1109/ICMSS.2009.5301263
