CSCW based customer relationship management system

Customer relationship management (CRM), which can optimize the provision of goods to customers, is now widely used in the business processes. The retention and the gain of new customers can be seen as indispensable part because it is closely related with the development of an enterprise. Consequently, it is very important to pay more attention to the customers. CRM is the right tool you need to improve your business. In this paper, we will introduce the architecture of CRM and the relationships with related component, such as Computer-supported Cooperative Work (CSCW) and Supply Chain Management (SCM). We gave a full explanation about the each component of CRM and their function. Finally, the problems of the current architecture and the future development are also been mentioned in this paper.