Title :
Web-Based Service Management of Social Network
Author :
Chen Gang ; Hu Ke-jin
Author_Institution :
Shanghai Univ. of Finance & Economic, Shanghai, China
Abstract :
This paper try to design structure of Web-based service management of social network. The structure integrating IT service and social network service flow. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and user´s feedback in service flow, it also provides the decision-making to improve the quality of Web-based service management of social network.
Keywords :
Internet; decision making; social networking (online); technical support services; IT service; Web-based service management; decision making; help desk; social network service flow; Databases; Decision making; Feedback; Finance; Financial management; Information analysis; Management training; Organizing; Quality management; Social network services;
Conference_Titel :
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-4638-4
Electronic_ISBN :
978-1-4244-4639-1
DOI :
10.1109/ICMSS.2009.5301394
