Using intelligent agents for knowledge management in e-commerce

Author

Hlupic, Vlatka ; Pouloudi, Athanasia ; Rzevski, George

Author_Institution

Dept. of Inf. Syst. & Comput., Brunel Univ., Uxbridge, UK

fYear

2002

fDate

2002

Firstpage

349

Abstract

This paper investigates how knowledge management (KM) can create new business opportunities in the new business environment that is defined by electronic commerce. In particular, we argue that intelligent systems can offer additional capabilities and advantages for KM in comparison with more traditional information technologies. The potential of intelligent-agent based software for more effective KM in the context of e-commerce is investigated from the perspective of an SME involved in multi-agent software development, and propose a research agenda for KM research in e-commerce.

Keywords

electronic commerce; multi-agent systems; software agents; customer service; e-commerce; electronic commerce; intelligent systems; intelligent-agent based software; knowledge management; multi-agent software development; new business environment; new business opportunities; Artificial intelligence; Electronic commerce; Environmental economics; Information management; Information technology; Intelligent agent; Intelligent systems; Knowledge management; Management information systems; Technology management;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Technology Interfaces, 2002. ITI 2002. Proceedings of the 24th International Conference on

ISSN

1330-1012

Print_ISBN

953-96769-5-9

Type

conf

DOI

10.1109/ITI.2002.1024698

Filename

1024698