Design of a VoiceXML gateway

Author

Ruiz, Jorge A Quiané ; Sánchez, Jorge R Manjarrez

Author_Institution

Centro de Investigacion en Computacion, Unidad Profesional Adolfo Lopez Mateos, Mexico City, Mexico

fYear

2003

fDate

8-12 Sept. 2003

Firstpage

49

Lastpage

53

Abstract

VoiceXML is a standard language for the development of voice based user interfaces over telephone. VoiceXML applications bring us more advantages that IVR applications (Interactive Voice Response) because they can be used through any kind of telephone and a computer user interface. Though, development of this kind of applications is not a problem, it is hard to have to have where to execute them, because we always don´t have a VoiceXML gateway, since it is very expensive (specialized hardware devices) so that is out of the reach of several small and medium size companies. This paper proposes a solution to this problem, with out the use of special devices, we designed and developed a VoiceXML gateway which is also operational and offers an architecture more than flexible than current commercial VoiceXML gateways.

Keywords

Internet telephony; XML; mobile computing; portals; speech-based user interfaces; IVR applications; Interactive Voice Response; VoiceXML gateway; hardware device; telephone; user interfaces; voice based interfaces; Application software; Automatic speech recognition; Computer interfaces; Hardware; Keyboards; Speech synthesis; Standards development; Telephony; User interfaces; XML;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Science, 2003. ENC 2003. Proceedings of the Fourth Mexican International Conference on

Print_ISBN

0-7695-1915-6

Type

conf

DOI

10.1109/ENC.2003.1232873

Filename

1232873