• DocumentCode
    2093565
  • Title

    Balancing Customer and Shareholder Interests

  • Author

    Kruse, Gunther

  • Author_Institution
    Director, Scope Management Ltd.
  • fYear
    2007
  • fDate
    11-11 Oct. 2007
  • Firstpage
    1
  • Lastpage
    31
  • Abstract
    There is a lot of talk about excellent customer service in all companies these days. The term ´agility´ is used with great enthusiasm by many, though few really understand it. This talk will explore the issues of COST EFFECTIVE customer service and agility to achieve best overall business value, using the balanced score card approach as a basis.
  • fLanguage
    English
  • Publisher
    iet
  • Conference_Titel
    Balancing the Score Card: Effective Supply Chain Management for all Stakeholders, 2007 IET Seminar on
  • Conference_Location
    London, UK
  • ISSN
    0537-9989
  • Print_ISBN
    978-0-86341-866-2
  • Type

    conf

  • Filename
    4382109
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2093565