Title :
Notice of Retraction
Value-Integrated Mechanism of Total Customer Participation: A Knowledge Management Perspective
Author :
Zhu Jun ; Li Zhihong
Author_Institution :
Manage. Dept., HUST, Wuhan, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
With reasonable use of the customer´s abilities, total customer participation creates great competitive advantages for the firm and many benefits for the customer. Based on knowledge management perspective, this paper analyzed processes of knowledge acquisition, knowledge transfer and knowledge transform between the customer and the company when the customer participates the company´s operation at all levels and the whole process during customer´s lifecycle. The conclusion shows total customer participation can fill the gap between the customer value and the company value to achieve value integration.
Keywords :
customer relationship management; knowledge management; customer value; knowledge acquisition; knowledge management; knowledge transfer; knowledge transform; total customer participation; value-integrated mechanism; Decision making; Government; Human resource management; Knowledge acquisition; Knowledge management; Knowledge transfer; Product design; Production management; Protection; Public relations;
Conference_Titel :
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-4638-4
DOI :
10.1109/ICMSS.2009.5302326
