Blind User Requirements Engineering for Mobile Services

This paper presents the design of blind user requirements engineering (BURE). It extends wide audience requirements engineering (WARE), a method for data collection, analysis, and presentation of system requirements for users; who are widely dispersed and may have little connection to the organization or technology and little motivation to participate in requirements engineering efforts; to accommodate blind users. We extended WARE data collection and analysis techniques to accommodate blind users ´ limitations in the use of textual and visual media. We demonstrate use of BURE in an RE effort among users in New Zealand and Germany to develop requirements for mobile service applications and features for blind users and validate its use in a follow- up survey among such users.