Logistic IT competence and logistic service performance

The role of information technology in transforming organizations and improving firm performance has been extensively examined by IS researchers. While IT has been recognized critical in influencing various aspects of service companies, empirical studies on IT impacts in service sectors remain insufficient and fragmented, especially in logistics industry. Drawing upon relational view on the firm and logistic service management literature, this study proposes a conceptual framework of logistic IT competence and its implications in logistic service. In particular, relationship orientation is proposed as a mediator between logistics IT competence and logistic service performance. Discussion and directions for future research will be finally provided.