DocumentCode :
2134196
Title :
The Study on Reverse Logistics for E-Commerce
Author :
Ma Fen
Author_Institution :
Fac. of Manage. & Econ., Kunming Univ. of Sci. & Technol., Kunming, China
fYear :
2010
fDate :
24-26 Aug. 2010
Firstpage :
1
Lastpage :
4
Abstract :
Companies moved into E-commerce have not fully prepared for handling the subsequent surges in product returns. Thus, it has become increasingly important that developing reverse logistics management to cope with new challenges. Focusing on this situation, this paper will firstly explain the concepts of E-commerce and reverse logistics; next, discuss the importance of developing reverse logistics for e-commerce; and then, analyze the challenges of reverse logistics under E-commerce; at last, put forward some solutions and proposals for companies to develop reverse logistics for their E-commerce.
Keywords :
customer satisfaction; electronic commerce; logistics data processing; reverse logistics; e-commerce; product return; reverse logistics management; surge handling; Companies; Electronic commerce; Reverse logistics; Supply chains;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Management and Service Science (MASS), 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-5325-2
Electronic_ISBN :
978-1-4244-5326-9
Type :
conf
DOI :
10.1109/ICMSS.2010.5575577
Filename :
5575577
Link To Document :
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