• DocumentCode
    2145448
  • Title

    Promoting the higher education based on the service quality gap model

  • Author

    Pei, Zhou ; Shuang, Peng ; Limin, Hu

  • Author_Institution
    School of Business, China West Normal University, Nanchong, Sichuan, China, 637009
  • fYear
    2010
  • fDate
    4-6 Dec. 2010
  • Firstpage
    5979
  • Lastpage
    5982
  • Abstract
    A gap model of higher education service quality is introduced, which is based on the primary characteristic of higher education service quality. In the model, the reasons which forming these gaps are analyzed in detail. And then, some suggestions are given about how to promote the quality of higher education service quality.
  • Keywords
    Business; Educational institutions; Presses; Sustainable development; Gap model; Higher education; service quality;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Information Science and Engineering (ICISE), 2010 2nd International Conference on
  • Conference_Location
    Hangzhou, China
  • Print_ISBN
    978-1-4244-7616-9
  • Type

    conf

  • DOI
    10.1109/ICISE.2010.5691143
  • Filename
    5691143
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2145448