Title :
Study of Benchmarking Evaluation of Power Supply Companys´ Service
Author :
Zeng Ming ; Yang Pengju ; Chu Jingchun ; Li Na
Author_Institution :
Res. Advisory Center of Energy & Electr. Econ., North China Electr. Power Univ., Beijing, China
Abstract :
In view of the current operation of China´s power supply companies, a performance evaluation index system is established in this paper. Then, based on the concept of benchmarking and radar-graph method, an applicable bench-marking model for power supply company service is developed. With the data gathered from China Yunnan province grid company, the suggested model is demonstrated to be an efficient method which enables power supply companies to directionally find shortfalls in their service performance and take remedial measures.
Keywords :
electricity supply industry; graph theory; performance evaluation; power grids; benchmarking model; performance evaluation index; power supply company service; province grid company; radar graph method; Customer satisfaction; Electricity supply industry; Energy management; Performance evaluation; Power generation economics; Power quality; Power supplies; Power system economics; Power system management; Power system modeling;
Conference_Titel :
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-4638-4
Electronic_ISBN :
978-1-4244-4639-1
DOI :
10.1109/ICMSS.2009.5303874
