Research on Customs Service Quality of Power Enterprise Based on Rough Set Theory

Author

Zeng Ming ; Wang Xiaolu ; Xu Zizhi ; Tian Kuo

Author_Institution

Res. Advisory Center of Energy & Electr. Econ., North China Electr. Power Univ., Beijing, China

fYear

2009

fDate

20-22 Sept. 2009

Firstpage

1

Lastpage

4

Abstract

By rough set theory applied to the basic concepts of electricity customers in the analysis of the quality of services, focused on how to measure the importance of attributes specific to the method used in the analysis. Through Zigong customers´ questionnaire of service quality as an example, the analysis indicates that the approach based on rough set of customer service quality can simple and effective analyze the important influencing factors on the quality of customer service, and provide a theoretical basis for future power enterprises to improve service quality.

Keywords

customer services; electricity; power system economics; quality of service; rough set theory; Zigong customer questionnaire; customs service quality; electricity customers; power enterprises; quality of services; rough set theory; Customer service; Decision making; Economic indicators; Electric variables measurement; Information analysis; Information systems; Power generation economics; Quality of service; Rough sets; Set theory;

fLanguage

English

Publisher

ieee

Conference_Titel

Management and Service Science, 2009. MASS '09. International Conference on

Conference_Location

Wuhan

Print_ISBN

978-1-4244-4638-4

Electronic_ISBN

978-1-4244-4639-1

Type

conf

DOI

10.1109/ICMSS.2009.5303880

Filename

5303880