DocumentCode
2151391
Title
Medical Service Quality Evaluation Based on Lingual Description
Author
Wang Sen
Author_Institution
Sch. of Bus. Adm., Jiangsu Univ., ZhenJiang, China
fYear
2010
fDate
24-26 Aug. 2010
Firstpage
1
Lastpage
3
Abstract
The characteristics of medical service, such as information unsymmetrical and result uncertain, make the patient find it difficult to evaluate the service quality they accepted. Usually, the patient can evaluate the medical service by lingual description. The paper researches on medical service quality evaluation based on lingual description by convert the lingual description into fuzzy number. An example is used to demonstrate the evaluation flow.
Keywords
computational linguistics; fuzzy set theory; medical administrative data processing; evaluation flow; fuzzy number; information unsymmetrical; lingual description; medical service quality evaluation; Book reviews; Business; Equations; Hospitals; Indexes; Mathematical model;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-5325-2
Electronic_ISBN
978-1-4244-5326-9
Type
conf
DOI
10.1109/ICMSS.2010.5576311
Filename
5576311
Link To Document