A new algorithm to improve the QoE of IPTV service customers

Operators are continuously expanding their Internet Protocol Television (IPTV) service due to both the increase of the users subscribed to the service and the increase of the type of devices used by the customers. When a user connects to the IPTV service using multiple devices simultaneously, each connection consumes its corresponding bandwidth. This can create serious problems to the operators such as the lack of enough bandwidth, decrease of the Quality of Service, etc. This paper presents the study carried out using a basic topology on which a video is broadcasted varying several network parameters and the network conditions. The received video quality is assessed by using the Mean Option Score. Taking into account all gathered information, we propose a new protocol and algorithm to improve the Quality of Experience of IPTV service customers.