Title :
Chinese IT industry customer sastifaction model and application
Author_Institution :
China Agric. Universty, Beijing, China
Abstract :
In the paper, a methodology of model building as well as attributes setting on the measurement of IT customer satisfaction has been set up after the measurement model of Chinese Customer Satisfaction Index is thoroughly studied, and a clear demonstration on how to combine it with the satisfaction test of telecom industry is given. Finally,the experimental results show that the method is effective.
Keywords :
customer satisfaction; Chinese IT industry; Chinese customer satisfaction index; customer satisfaction model; satisfaction test; telecom industry; Agriculture; Appraisal; Communication industry; Computer industry; Customer satisfaction; Hardware; Information analysis; Internet; Telecommunications; Testing; Chinese customer satisfaction index; customer satisfaction degree; factor analysis; reliability test;
Conference_Titel :
Computer and Automation Engineering (ICCAE), 2010 The 2nd International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4244-5585-0
Electronic_ISBN :
978-1-4244-5586-7
DOI :
10.1109/ICCAE.2010.5451706
