• DocumentCode
    2170124
  • Title

    Knowledge Management for SMEs Based on the Balanced Scorecard

  • Author

    Chen Hongmei ; Miao Yujun

  • Author_Institution
    Sch. of Econ. & Manage., Qiqihar Univ., Qiqihar, China
  • fYear
    2010
  • fDate
    24-26 Aug. 2010
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    Compared with large enterprises, SMEs as an important force in the national economy also need knowledge management (KM). In this paper, in the process of the implementation of KM for SMEs, we introduce the Balanced Scorecard (BSC) as a tool, and implement the KM under the guidance of the BSC framework. The functions of the BSC on the KM are mainly: to decompose the objectives of KM, to guide the process of KM, to measure the performance of KM, and the article discusses mainly from the three aspects.
  • Keywords
    economics; knowledge management; small-to-medium enterprises; SME; balanced scorecard; knowledge management; national economy; Customer satisfaction; Finance; Knowledge management; Measurement; Organizations; Technological innovation;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2010 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-5325-2
  • Electronic_ISBN
    978-1-4244-5326-9
  • Type

    conf

  • DOI
    10.1109/ICMSS.2010.5577060
  • Filename
    5577060
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2170124