DocumentCode :
2180288
Title :
Implementation Model for Integrated IT Services Suitable for Small Enterprises
Author :
Weng Liang ; Weng Baozhang
Author_Institution :
Shanghai Tontron Inf. Technol. Co. Ltd., Shanghai, China
fYear :
2010
fDate :
24-26 Aug. 2010
Firstpage :
1
Lastpage :
4
Abstract :
The ITSM implementation within small enterprises has its own characteristics. Based on the service life-cycle concept from ITIL v3, and taking into account the characteristics of small enterprise IT services and 3rd party ITSP operation, this paper designed an implementation model for integrated IT services. This model is further designed by tailoring the IT service management system, and integration with professional IT management facilities. And the application value of this model is demonstrated through a brief explanation of the application mode of this model.
Keywords :
Web services; information technology; IT service management system; integrated IT services; service life-cycle concept; small enterprises; Business; Computer architecture; Convergence; Knowledge based systems; Monitoring; Portals; Security;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Management and Service Science (MASS), 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-5325-2
Electronic_ISBN :
978-1-4244-5326-9
Type :
conf
DOI :
10.1109/ICMSS.2010.5577461
Filename :
5577461
Link To Document :
https://search.ricest.ac.ir/dl/search/defaultta.aspx?DTC=49&DC=2180288
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