Evaluating Web usability with MiLE+

Web sites (or more in general interactive applications) need to be evaluated from a usability perspective for improving their quality for the end-users. This paper introduces a systematic methodology called MiLE+, which proposes an innovative approach to usability evaluation under several aspects. The main original feature is the separation between application-independent analysis (based on usability principles) and application-dependent analysis (based on the requirements of the application). The paper explores the differences between these types of analysis and presents the activities for carrying them out in an effective way.