DocumentCode
2193867
Title
Introduction to the Service Analytics Minitrack
Author
Fromm, Hansjoerg ; Setzer, Thomas
fYear
2015
fDate
5-8 Jan. 2015
Firstpage
1324
Lastpage
1324
Abstract
The Minitrack on Service Analytics is part of the Decision Analytics, Mobile Services and Service Science Track of the 48th Annual Hawaii International Conference on System Sciences (HICSS-48) on January 5-8, 2015. Service Analytics describe all processes of capturing, processing, and analyzing data taken from a service system -- in order to improve, extend, and personalize the service provided and to create new value for both the provider and the customer.
Keywords
Automotive engineering; Data mining; Medical services; Mobile communication; Radiofrequency identification; Smart phones; Telematics; Big Data Analytics; Service Analytics; Service Science;
fLanguage
English
Publisher
ieee
Conference_Titel
System Sciences (HICSS), 2015 48th Hawaii International Conference on
Conference_Location
HI, USA
ISSN
1530-1605
Type
conf
DOI
10.1109/HICSS.2015.161
Filename
7069969
Link To Document