Introduction to Service Science Minitrack

Service Science is the interdisciplinary study of service systems, economic entities connected by value co creation relationships. Service science integrates methods from analysis, design, and more to understand value creation phenomena generally and to improve service systems specifically. The Service Science minitrack, which was called Service Science, Management, and Engineering (SSME) minitrack since 2008 (HICSS-41), was renamed to "Service Science" starting from HICSS-48 (2015) to respond to the evolving composition of disciplines in service science. The topics of research in service science include service process modeling, service delivery management, service innovation and design, IT service, service technologies, and issues specific to various service sectors. This minitrack aims to fit research into the novel theoretical framework of the service system, and ultimately to contribute to development of service science itself.