Title :
Correlation Analysis Based Optimum Design of Inpatients Satisfaction Degree Evaluation System
Author :
Li Ying ; Meng Yao
Author_Institution :
Sch. of Econ. & Manage., Harbin Eng. Univ., Harbin, China
Abstract :
The correlation analysis method on questionnaire investigation data is proposed to optimize primary satisfaction degree assessment method by analyzing current problems in satisfaction degree evaluation index system in order to make sure the independence among assessment data. The evaluation indexes of the inpatient satisfaction degree are established through correlation analysis of 34 primary assessment satisfaction data in 5 evaluation index systems, which are medical technique data of doctor, situation of hospital care, service attitude of staffs, facility conditions, and doctor´s moral. The evaluation index system optimized by correlation analysis not only maintains reliability and efficiency and also improves the practicability and applicability of assessment.
Keywords :
medical information systems; patient care; correlation analysis; facility conditions; hospital care; inpatients satisfaction degree evaluation system; optimum design; questionnaire investigation data; staff service attitude; Design engineering; Educational institutions; Engineering management; Ethics; Hospitals; Information analysis; Maintenance; Optimization methods; Principal component analysis; Testing;
Conference_Titel :
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-4638-4
Electronic_ISBN :
978-1-4244-4639-1
DOI :
10.1109/ICMSS.2009.5305601
