Introduction to Services and Information Minitrack

E-Government services pose numerous challenges in terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, electronic records management, etc. At the same time, governments are struggling to meet expectations especially under intensified pressure to reduce costs and reduce budgets.