Best Practices for International eSourcing of Software Products and Services from the Service Providers´ Perspective

This research analyzes how eSourcing service providers can execute the Information and Communications Technology-enabled international sourcing of software-intensive systems and services (eSourcing) effectively. The extant literature falls short of providing a detailed enough set of best practices and supporting classes of information systems to help providers to manage and deliver effective services. This research presents a set of best practices for international eSourcing service providers to facilitate the execution, improvement, and management of international eSourcing services. The practices help providers to establish and execute a mature eSourcing life-cycle in order to overcome the cultural, technical, and geographical boundaries in international eSourcing. Future research should examine the introduction and application of these practices and classes in the context of various service providers to validate the proposed set.