Title :
Using TL 9000 requirements to improve telecommunications product quality and reliability
Author :
Yohe, Thomas F. ; Liebesman, Standford
Author_Institution :
Alcatel USA, Plano, TX, USA
Abstract :
A group of telecommunications service providers and suppliers have developed a unique sector specific set of quality management system requirements including a standard set of required measurements. The goal of these requirements is to drive continual improvement within the telecommunications industry, thus reducing costs while improving the overall quality and reliability delivered to the end user. This is done through the use of specific requirements added to those contained in ISO 9001:2000 and an explicit requirement for continual improvement programs utilizing measurement of field performance of the products and services involved
Keywords :
ISO standards; quality control; reliability; telecommunication equipment; ISO 9001:2000; TL 9000 requirements; continual improvement programs; costs reduction; field performance measurement; quality management system requirements; telecommunications industry; telecommunications product quality improvement; telecommunications product reliability improvement; Books; Communication industry; Costs; Customer satisfaction; Hardware; Measurement standards; Quality management; Standards organizations; Telecommunication services; Telecommunication standards;
Conference_Titel :
Reliability and Maintainability Symposium, 2002. Proceedings. Annual
Conference_Location :
Seattle, WA
Print_ISBN :
0-7803-7348-0
DOI :
10.1109/RAMS.2002.981687
