Using TL 9000 requirements to improve telecommunications product quality and reliability

Author

Yohe, Thomas F. ; Liebesman, Standford

Author_Institution

Alcatel USA, Plano, TX, USA

fYear

2002

fDate

2002

Firstpage

467

Lastpage

470

Abstract

A group of telecommunications service providers and suppliers have developed a unique sector specific set of quality management system requirements including a standard set of required measurements. The goal of these requirements is to drive continual improvement within the telecommunications industry, thus reducing costs while improving the overall quality and reliability delivered to the end user. This is done through the use of specific requirements added to those contained in ISO 9001:2000 and an explicit requirement for continual improvement programs utilizing measurement of field performance of the products and services involved

Keywords

ISO standards; quality control; reliability; telecommunication equipment; ISO 9001:2000; TL 9000 requirements; continual improvement programs; costs reduction; field performance measurement; quality management system requirements; telecommunications industry; telecommunications product quality improvement; telecommunications product reliability improvement; Books; Communication industry; Costs; Customer satisfaction; Hardware; Measurement standards; Quality management; Standards organizations; Telecommunication services; Telecommunication standards;

fLanguage

English

Publisher

ieee

Conference_Titel

Reliability and Maintainability Symposium, 2002. Proceedings. Annual

Conference_Location

Seattle, WA

ISSN

0149-144X

Print_ISBN

0-7803-7348-0

Type

conf

DOI

10.1109/RAMS.2002.981687

Filename

981687