Us vs. Them: Understanding Social Dynamics in Wikipedia with Revert Graph Visualizations

Wikipedia is a wiki-based encyclopedia that has become one of the most popular collaborative on-line knowledge systems. As in any large collaborative system, as Wikipedia has grown, conflicts and coordination costs have increased dramatically. Visual analytic tools provide a mechanism for addressing these issues by enabling users to more quickly and effectively make sense of the status of a collaborative environment. In this paper we describe a model for identifying patterns of conflicts in Wikipedia articles. The model relies on users\´ editing history and the relationships between user edits, especially revisions that void previous edits, known as "reverts". Based on this model, we constructed Revert Graph, a tool that visualizes the overall conflict patterns between groups of users. It enables visual analysis of opinion groups and rapid interactive exploration of those relationships via detail drill- downs. We present user patterns and case studies that show the effectiveness of these techniques, and discuss how they could generalize to other systems.