DocumentCode
2224172
Title
Analysis of key features in IPTV service quality model
Author
Kim, Kwang-Jae ; Shin, Wan-Seon ; Min, Dae-Kee ; Kim, Hyun-Jin ; Yoo, Jin-Sung ; Lim, Hyun-Min ; Lee, Soo-Ha ; Jeong, Yong-Kee
Author_Institution
Dept. of Ind. & Manage. Eng., Postech, Pohang, South Korea
fYear
2008
fDate
8-11 Dec. 2008
Firstpage
595
Lastpage
598
Abstract
This paper develops an IPTV service quality model which consists of three layers of features, namely, QoE, QoS and NP. The key features and their relationships are identified via two-phase quality function deployment. The issues on the improvement of the IPTV service quality are also presented.
Keywords
IPTV; quality function deployment; quality of service; IPTV service quality model; NP; QoE; QoS; network performance; two-phase quality function deployment; Communication industry; Content management; Engineering management; IPTV; Quality function deployment; Quality management; Systems engineering and theory; Taxonomy; Technology management; Telecommunications; IPTV; quality function deployment; service quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Engineering and Engineering Management, 2008. IEEM 2008. IEEE International Conference on
Conference_Location
Singapore
Print_ISBN
978-1-4244-2629-4
Electronic_ISBN
978-1-4244-2630-0
Type
conf
DOI
10.1109/IEEM.2008.4737938
Filename
4737938
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