DocumentCode
2224409
Title
An application of OR and IE technology in bank service system improvement
Author
Pei, Xiaobing
Author_Institution
Dept. of Ind. Eng., Tianjin Univ. of Technol., Tianjin, China
fYear
2008
fDate
8-11 Dec. 2008
Firstpage
638
Lastpage
642
Abstract
In this paper, we discussed the application of OR and IE technology in the activity of improving bank service efficiency. Using queue theory, we studied how to arrange queues and service windows in order to get the most efficiency of the system and the least latency time. Then, we used the methods of the time study and the act study to reform the disposal of work chart, improve operating action, enhance efficiency and reduce work intensity of bank staffers.
Keywords
banking; operations research; optimisation; personnel; queueing theory; bank staffer; commercial bank service system; industrial engineering technology; operations research; optimization; queuing theory; Business; Construction industry; Costs; Delay; Exponential distribution; Hospitals; Industrial engineering; Logistics; Queueing analysis; Technology management; Commercial Bank; Improvement; Motion and Time Study; OR;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Engineering and Engineering Management, 2008. IEEM 2008. IEEE International Conference on
Conference_Location
Singapore
Print_ISBN
978-1-4244-2629-4
Electronic_ISBN
978-1-4244-2630-0
Type
conf
DOI
10.1109/IEEM.2008.4737947
Filename
4737947
Link To Document