Title :
An application of OR and IE technology in bank service system improvement
Author_Institution :
Dept. of Ind. Eng., Tianjin Univ. of Technol., Tianjin, China
Abstract :
In this paper, we discussed the application of OR and IE technology in the activity of improving bank service efficiency. Using queue theory, we studied how to arrange queues and service windows in order to get the most efficiency of the system and the least latency time. Then, we used the methods of the time study and the act study to reform the disposal of work chart, improve operating action, enhance efficiency and reduce work intensity of bank staffers.
Keywords :
banking; operations research; optimisation; personnel; queueing theory; bank staffer; commercial bank service system; industrial engineering technology; operations research; optimization; queuing theory; Business; Construction industry; Costs; Delay; Exponential distribution; Hospitals; Industrial engineering; Logistics; Queueing analysis; Technology management; Commercial Bank; Improvement; Motion and Time Study; OR;
Conference_Titel :
Industrial Engineering and Engineering Management, 2008. IEEM 2008. IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4244-2629-4
Electronic_ISBN :
978-1-4244-2630-0
DOI :
10.1109/IEEM.2008.4737947
