The responsiveness of order fulfillment in BTO: Five cases of Chinese automotive manufacturers

Author

Zhang, Xiang ; Chen, Rong-qiu ; Wang, Guoxin ; Xiao, Yanqiu ; ShangGuan, Jingchang

Author_Institution

Sch. of Manage. & Econ., Beijing Inst. of Technol., Beijing, China

fYear

2008

fDate

8-11 Dec. 2008

Firstpage

776

Lastpage

779

Abstract

Responsiveness is one of the key factors for the success of build-to-order (BTO) strategy. This paper aims to analyze the responsiveness of order fulfillment of BTO strategy in the Chinese automotive industry. Using the data collected at five Chinese automotive manufacturers, we find that the optimization of order processing is the key point to shorten the total OTD time. In addition, we obtained the time distribution of order-to-delivery process of BTO, including the order processing stage, producing stage and outbound logistics stage.

Keywords

automobile industry; optimisation; order processing; Chinese automotive industry; Chinese automotive manufacturer; build-to-order strategy; order fulfillment responsiveness; order processing optimization; order-to-delivery process; Automotive engineering; Delay; Engineering management; Logistics; Manufacturing industries; Manufacturing processes; Mass production; Technology management; Vehicles; Voice mail; automotive industry; build-to-order; order fulfillment; responsiveness;

fLanguage

English

Publisher

ieee

Conference_Titel

Industrial Engineering and Engineering Management, 2008. IEEM 2008. IEEE International Conference on

Conference_Location

Singapore

Print_ISBN

978-1-4244-2629-4

Electronic_ISBN

978-1-4244-2630-0

Type

conf

DOI

10.1109/IEEM.2008.4737975

Filename

4737975