Title :
Empirical Study of Zero Time Sales Logistics in Pingyu Coal Company
Author :
Wang, Qishan ; Zhang, Jing
Author_Institution :
Grad. Sch., China Univ. of Geosci., Wuhan, China
Abstract :
This paper first analyses the problems of Pingyu Coal Company in the sales logistics system and process, such as low informatization and laggard customer management notion. Then zero time theory is introduced to develop the new concept of zero time sales logistics (ZTSL) and three strategies are proposed to support the ZTSL objective, including instant management, instant response and instant value alignment strategy. The contribution of this paper is the development of concept ZTSL and the implement strategies for Coal Company in the perspective of customer oriented.
Keywords :
coal; customer relationship management; fuel processing industries; logistics; mining industry; sales management; Pingyu Coal Company; ZTSL objective; customer management; customer-oriented sales logistics; instant management; instant response; instant value alignment; low informatization; zero time sales logistics; zero time theory; Companies; Conference management; Contracts; Geology; Information analysis; Information science; Logistics; Marketing and sales; Qualifications; Rail transportation;
Conference_Titel :
Information Science and Engineering (ICISE), 2009 1st International Conference on
Conference_Location :
Nanjing
Print_ISBN :
978-1-4244-4909-5
DOI :
10.1109/ICISE.2009.549
