Title :
User attributes in Web-based electronic service adoption model (e-sam)
Author :
Sandhu, Kamaljeet ; Corbitt, Brian
Author_Institution :
Sch. of Inf. Technol., Northern Territory Univ., Casuarina, NT, Australia
Abstract :
We examine the user attributes of Web-based electronic services. It aims to develop a Web-based electronic service model (e-sam), test its effectiveness, and from it develop an understanding about user interaction with Web sites. In the process constructs are developed to measure user attributes in using Web-based e-services. We report a survey, which captured 403 responses on user attributes towards a specific university Website. We conclude by suggesting a conceptual framework for a Web-based e-service adoption model (e-sam).
Keywords :
Internet; Web sites; human computer interaction; human factors; service industries; Web site; Web-based electronic service adoption model; user attributes; user interaction; Consumer behavior; Context modeling; Costs; Electronic equipment testing; Frequency; Information systems; Information technology; Marketing and sales; Technological innovation; User interfaces;
Conference_Titel :
Web Intelligence, 2003. WI 2003. Proceedings. IEEE/WIC International Conference on
Print_ISBN :
0-7695-1932-6
DOI :
10.1109/WI.2003.1241252
