• DocumentCode
    2230747
  • Title

    Study on the Strategies for Promoting the After-sales Service in C2C E-commerce

  • Author

    Zhenhua, Yang

  • Author_Institution
    Bus. Sch., Huzhou Teachers Coll., Huzhou, China
  • Volume
    4
  • fYear
    2010
  • fDate
    26-28 Nov. 2010
  • Firstpage
    385
  • Lastpage
    388
  • Abstract
    With the development of E-commerce, so many problems were to appear in the business. Besides how to ensure that protect the safe of business, and another one is the problem of after-sales services in C2C E-commerce. This paper analyzed the environment of C2C E-commerce in China and the current situation about after-sale services at first, and proposed that it is vital to promoting the after-sales service for the C2C E-commerce, which would provide references for the development of the C2C E-commerce.
  • Keywords
    customer services; electronic commerce; C2C; China; after-sales service; customer to customer; e-commerce; C2C e-commerce; after-sale services; platform;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Information Management, Innovation Management and Industrial Engineering (ICIII), 2010 International Conference on
  • Conference_Location
    Kunming
  • Print_ISBN
    978-1-4244-8829-2
  • Type

    conf

  • DOI
    10.1109/ICIII.2010.573
  • Filename
    5694928
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2230747