DocumentCode
2232919
Title
IT Service System Design and Management of Educational Information System
Author
Chen, Gang
Author_Institution
Shanghai Univ. of Finance & Economic, Shanghai, China
fYear
2009
fDate
26-28 Dec. 2009
Firstpage
3353
Lastpage
3357
Abstract
This paper try to design structure of IT Service system Design and Management of Educational Information System in University The frame of IT service system is including analysis of users´ requirement, IT service management system, IT Service Management System Foundation and IT Service organization. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and user´s feedback in service flow, it also provides the decision-making to improve the quality of IT service system.
Keywords
educational administrative data processing; information systems; user interface management systems; IT service organization; IT service system design; decision making; educational information system; help desk; service events; Asset management; Computer network management; Conference management; Engineering management; Finance; Financial management; Information analysis; Information management; Management information systems; System analysis and design;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Science and Engineering (ICISE), 2009 1st International Conference on
Conference_Location
Nanjing
Print_ISBN
978-1-4244-4909-5
Type
conf
DOI
10.1109/ICISE.2009.699
Filename
5455542
Link To Document