Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
To evaluate customer satisfaction also can help enterprises to understand and analyses their own weaknesses, promote the operational mechanisms reform of enterprises, help enterprises to work out correct development strategy and market policy, more reasonable distribute limited resources of enterprises, possibly improve effectiveness of customer satisfaction strategy in a greatest extent. The evaluation model of customer satisfaction is the key issue for enterprises to evaluate their customer satisfaction. In this paper, first of all, The RST is a fairly new methodology developed for dealing with imprecise, uncertain, and vague information. We use RST to determinate the weight of indexes for customer satisfaction, on the basis of matter element comprehensive evaluation model, the customer satisfaction degree is evaluated, at last, a numerical example illustrated the correctness of our method.
Keywords :
customer satisfaction; rough set theory; customer satisfaction degree evaluation; development strategy; market policy; matter elements model; operational mechanism; rough set theory; Conference management; Customer satisfaction; Industrial economics; Information analysis; Management information systems; Market opportunities; Psychology; Resource management; Set theory; Technology management; Customer Satisfaction degree; Matter Elements Synthetical Evaluation.; Rough set theory;
