Title :
Application of Fuzzy ANP in Assessing Knowledge Management Performance
Author :
Sun, Chun-ling ; Bi, Ran
Author_Institution :
Dept. of Manage., Tianjin Univ. of Technol., Tianjin
Abstract :
Knowledge management is a critical process in organizations. There may be dependence and feedback among factors of knowledge management performance assessment. In this study, analytic network process (ANP) was adopted to model a multi-criteria knowledge management performance assessment system with dependence and feedback. Due to complexity in assessing knowledge management performance, it is difficult for decision-makers to provide exact numerical values for the factors. Therefore, a fuzzy ANP method was taken to calculate the weights of each factor of the model, which can solve problems in an uncertain condition effectively.
Keywords :
decision making; fuzzy set theory; knowledge management; organisational aspects; analytic network process; decision making; fuzzy ANP; knowledge management; organizations; performance assessment; Bismuth; Data envelopment analysis; Feedback; Information management; Knowledge management; Performance analysis; Radio access networks; Seminars; Sun; Technology management; analytic network process (ANP); fuzzy; knowledge management; performance assessment;
Conference_Titel :
Business and Information Management, 2008. ISBIM '08. International Seminar on
Conference_Location :
Wuhan
Print_ISBN :
978-0-7695-3560-9
DOI :
10.1109/ISBIM.2008.147
