Methodology to evaluate and improve the QoS ICT networks in the healthcare service

This paper presents a methodology to analyze and evaluate the support of quality of service (QoS) of information and communication technology (ICT) system in healthcare service. The user interface perception and resources for ICT network support are investigated through a case study for Chilean hospitals. The integration of the multi-criterial decision making approach using the Analytic Hierarchical Process (AHP) with modelling and simulation through Optimization Network Engineering Tool (OPNET) platform permitted to characterize main ICT user and identify applications priority to examine network behaviour and evaluation.