DocumentCode
2240610
Title
How can we make user instructions motivational?
Author
Steehouder, Michaël ; Loorbach, Nicole
Author_Institution
Twente Univ., Netherlands
fYear
2004
fDate
29 Sept.-1 Oct. 2004
Firstpage
101
Lastpage
108
Abstract
Good technical instructions are often viewed as ´cool, concise and professional´, but there are good arguments to pay attention to their persuasive and motivational aspects as well. Until now, only analyses of existing instructions have been published, while guidelines for making instructions motivational are not yet studied carefully. We present four strategies that can be followed, and an experiment that was meant to test the effects. The results show that motivational elements do increase the user´s appreciation of the instructions, but have no effect on performance, self efficacy, or appreciation of the product. However, there are indications that further research may show effects.
Keywords
human factors; technical presentation; user manuals; documentation strategies; motivational instructions; technical instructions; user appreciation; user instructions; Books; Documentation; Guidelines; Hardware; Instruments; Logic; Manuals; Marketing and sales; Testing; Usability;
fLanguage
English
Publisher
ieee
Conference_Titel
Professional Communication Conference, 2004. IPCC 2004. Proceedings. International
Print_ISBN
0-7803-8467-9
Type
conf
DOI
10.1109/IPCC.2004.1375283
Filename
1375283
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