• DocumentCode
    2240610
  • Title

    How can we make user instructions motivational?

  • Author

    Steehouder, Michaël ; Loorbach, Nicole

  • Author_Institution
    Twente Univ., Netherlands
  • fYear
    2004
  • fDate
    29 Sept.-1 Oct. 2004
  • Firstpage
    101
  • Lastpage
    108
  • Abstract
    Good technical instructions are often viewed as ´cool, concise and professional´, but there are good arguments to pay attention to their persuasive and motivational aspects as well. Until now, only analyses of existing instructions have been published, while guidelines for making instructions motivational are not yet studied carefully. We present four strategies that can be followed, and an experiment that was meant to test the effects. The results show that motivational elements do increase the user´s appreciation of the instructions, but have no effect on performance, self efficacy, or appreciation of the product. However, there are indications that further research may show effects.
  • Keywords
    human factors; technical presentation; user manuals; documentation strategies; motivational instructions; technical instructions; user appreciation; user instructions; Books; Documentation; Guidelines; Hardware; Instruments; Logic; Manuals; Marketing and sales; Testing; Usability;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Professional Communication Conference, 2004. IPCC 2004. Proceedings. International
  • Print_ISBN
    0-7803-8467-9
  • Type

    conf

  • DOI
    10.1109/IPCC.2004.1375283
  • Filename
    1375283