Organization trust of employees and its measurement

Improving employees´ organization trust can help enhance companies´ cohesion, mobilize initiative and reduce turnover rate of employees. Based on the theory research, this paper puts forward a cognition-based trust and affect-based trust model of organizational trust. We design the initial questionnaire through literature studies, interviews and open-ended questionnaires. After a exploratory factor analysis on the pre-test data and a confirmatory factor analysis on the formal questionnaires, we get a eight-factor organization trust scale. Cognition-based trust includes five dimensions such as organization rules, organization capability, organization justice, organization support and organization benevolence. Affect-based trust includes three dimensions such as affective dependence, recognition of vision and culture and affective benevolence. We provide a quantitative tool for enterprises, making the staff management more effective. Finally, we make a discussion about the results and the future direction.