Personal Learning Assistant Agents in the Business Process Domain

Each time an employee enters a new business endeavor, he/she is required to learn new tasks and processes. Learning in the workplace can be as simple as learning the task of logging onto your computer and as complex as learning a multi-week business process. Across an enterprise organization, many individuals will be required to learn the same or similar operational processes. Since human beings are unique in there learning styles, it is essential that training techniques be customized to enhance human learning performance across a diverse workforce. Intelligent agents represent an emerging paradigm where adaptive task selection is coupled with autonomous control. Agents represent a promising technology for delivering specialized training to their human counterparts by customizing instructions in multiple modalities. Insight into how an individual learns a specific business process can be used to enhance that business process for the best performance. This paper discusses the rationale for a personal learning assistant agent customized for business processes