Ontology based automatic speech recognition and generation for human-agent interaction

In this paper, we present a system that support an automatic speech recognition and generation between users and an agent based application on the basis of the ontologies used in the application domain. The system is realized taking advantage of the JADE agent development framework and of the IBM Via Voice Tool and has been experimented in different applications fields testing agent-user interaction both in Italian and English. In particular, the paper introduces a short description of the use of the system for banking applications.