Integrating business performance management with IT management through impact analysis and provisioning

Author

Biazetti, Ana ; Goldszmidt, German

Author_Institution

IBM, Raleigh, NC

fYear

2008

fDate

7-11 April 2008

Firstpage

504

Lastpage

518

Abstract

Fulfilling the IT service management proposition of providing IT as a service aligned with the company business presents many interesting challenges. Among these we consider the challenge of integrating business performance management (BPM) of critical applications with the systems management and provisioning of the IT infrastructure that supports the organizationpsilas business processes.

Keywords

commerce; organisational aspects; IT infrastructure; IT service management; business performance management; impact analysis; information technology; organization business process; systems management; Availability; Companies; Context-aware services; Engineering management; Filtering; Insurance; Monitoring; Performance analysis; Service oriented architecture; USA Councils; Alarm and Event Correlation and Filtering; Autonomic Management of Networks, Systems and Services; Business Performance Management; Business alignment of IT service management; Configuration Management; Network, Service and Systems Monitoring; Performance and Fault Management; Process Engineering and Process Frameworks (ITIL); Self-Managing Networks; Service-Oriented Architectures and Management; Workflow Management for IT service Provisioning;

fLanguage

English

Publisher

ieee

Conference_Titel

Network Operations and Management Symposium, 2008. NOMS 2008. IEEE

Conference_Location

Salvador, Bahia

ISSN

1542-1201

Print_ISBN

978-1-4244-2065-0

Electronic_ISBN

1542-1201

Type

conf

DOI

10.1109/NOMS.2008.4575174

Filename

4575174