Title :
Integrating business performance management with IT management through impact analysis and provisioning
Author :
Biazetti, Ana ; Goldszmidt, German
Author_Institution :
IBM, Raleigh, NC
Abstract :
Fulfilling the IT service management proposition of providing IT as a service aligned with the company business presents many interesting challenges. Among these we consider the challenge of integrating business performance management (BPM) of critical applications with the systems management and provisioning of the IT infrastructure that supports the organizationpsilas business processes.
Keywords :
commerce; organisational aspects; IT infrastructure; IT service management; business performance management; impact analysis; information technology; organization business process; systems management; Availability; Companies; Context-aware services; Engineering management; Filtering; Insurance; Monitoring; Performance analysis; Service oriented architecture; USA Councils; Alarm and Event Correlation and Filtering; Autonomic Management of Networks, Systems and Services; Business Performance Management; Business alignment of IT service management; Configuration Management; Network, Service and Systems Monitoring; Performance and Fault Management; Process Engineering and Process Frameworks (ITIL); Self-Managing Networks; Service-Oriented Architectures and Management; Workflow Management for IT service Provisioning;
Conference_Titel :
Network Operations and Management Symposium, 2008. NOMS 2008. IEEE
Conference_Location :
Salvador, Bahia
Print_ISBN :
978-1-4244-2065-0
Electronic_ISBN :
1542-1201
DOI :
10.1109/NOMS.2008.4575174
