Management of SOA in public administration: A case study

The concept of business integration as the combination of business process management and enterprise application integration may seem old hat and already well understood. In practice, however, many project managers struggle with the complexity and interdisciplinarity of business integration, especially in the context of a service oriented architecture. Specialized management frame-works are scarce in this field but are crucial to the success of projects. This paper introduces such a management framework on the basis of a case study.