An architecture of wireless Web and dialogue system convergence for multimodal service interaction over converged networks

This paper presents the software architecture for a new paradigm of wireless Web and dialogue system convergence and its corresponding approach to deliver multimodal multimedia enterprise communication services in the wireless environment. It uses an event-triggered service delivery method that separates service interaction and wireless web-based service delivery. A customized content presentation approach is adopted to transform the content of the service into a format suitable for presentation on the target devices. The system also contains a service delivery monitoring and backup mechanism, which is capable of sending the service content using other communication channels according to the user´s preference and the channel conditions. A prototype system was implemented based on the proposed approach, which demonstrates the performance advantage of our method in the enterprise service application.