Integrated process and knowledge management for product definition, development and delivery

We describe a software process improvement effort involving the development and deployment of DiME, a proprietary, integrated, collaborative environment for managing product definition, development and delivery processes and information. DiME has been developed as a means to improve and reengineer the management of these processes and facilitate the management of product development information. We describe the situation that led to the DiME initiative, the DiME system and its basic concepts, principles and capabilities, and its enterprise-wide deployment within Comverse. Although the project is still evolving, interim lessons learned from its introduction into the enterprise are presented and related work is discussed.