Title :
Notice of Retraction
Rough set theory in analyzing the knowledge on construction project customer satisfaction
Author :
Huang Ding-xuan ; Guo Hong-ling
Author_Institution :
Sch. of Manage., Guilin Univ. of Technol., Guilin, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Customer satisfaction is very important for construction project management which is a technical-oriented service for construction project customers. Evaluating the customer satisfaction is beneficial both to purchasers, enabling them to appraise the service received, and to provider, helping them to improve their services. This study developed the customer satisfaction for construction project management (CPM) services by using rough set theory. Test results show that perceived quality plays a very important role in CPM customer satisfaction with acceptable accuracy in predicating customer satisfaction. The developed method is a good reference for construction firms to improve their services.
Keywords :
construction; customer satisfaction; project management; rough set theory; construction project customer satisfaction; construction project management services; rough set theory; Accuracy; Approximation methods; Construction industry; Customer satisfaction; Particle separators; Reliability; Set theory; Rough set theory; construction project management; rules;
Conference_Titel :
Natural Computation (ICNC), 2010 Sixth International Conference on
Conference_Location :
Yantai
Print_ISBN :
978-1-4244-5958-2
DOI :
10.1109/ICNC.2010.5583655
