Effective Quality Metrics for Qualitative Cellular Services

The rapid growth of telecommunication has raised the mobility concept & demand among users. With mobile in hand user finishes its maximum work of different nature in minimum amount of time. This increases the work efficiency of users in overall aspect. This change is effective if and only if service providers provide qualitative cellular services. User is more and more demanding now a days in terms of service Quality. The need arises to study the several quality parameters related to cellular services from customer perception. This paper analyses the quality parameters & quality attributes of wireless communication, which are affecting the cellular service quality & proposes a quality metrics for improving the overall cellular service quality.