Question-unanswered: Research and Development of InterVIU System to Support Chat-based Interviews

In the research presented in this paper, the use of computational systems for the interviews is investigated. Exploratory Case Studies had been carried through to identify the problems that occur when the technique interview is carried through by chat. Amongst the identified problems, question-without-reply it was the chosen problem to be investigated in this research. It was proposed solution “list of questions”: to isolate messages by interviewing other messages chat, becoming explicit to the respondent which messages still need to be answered. The InterVIU system was developed for interviews, and the solution was implemented through the mechanism “area of questions”. A study was carried through pilot to identify the functionality problems, of usability and bugs in the system. To evaluate the proposed solution, a study of confirmatory case was performed. In the session where the InterVIU was used, the respondent could answer all the questions, an indication of that the solution is adjusted. From the register´s analysis of the interview session, the answers to a questionnaire and the participant´s comments, it could be concluded that the list of questions is useful for monitoring the interview.